Help Center

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to support@furnishourhome.co.uk

We check with our warehouses and suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order

In the unlikely event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone to confirm this with you.

Some of our deliveries our couriers require a contact number to ensure a smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there's any issues with your order we can contact you quickly and easily.

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

This depends on the availability of the items you have ordered in our warehouse and at our suppliers.  Often your products will be despatched within 48 hours of us receiving your order but sometimes it will be longer.  We will notify you of exact despatch and delivery timescales shortly after you have placed your order.

Usually 4-7 business days, however some larger items can take longer.

Unfortunately not, we cannot deliver to PO Boxes.