As soon as we receive your order, we'll send out
confirmation to your email address, this just means we've received your order
in our system and we've pre-authorised your payment method ready for your
We check with our warehouses and suppliers to make sure that
your item(s) are available and can be despatched as soon as possible. If your
item(s) are available for shipping (within 5 business days), we'll process the
charges and prepare to ship your order
In the unlikely event that your item(s) are unavailable for immediate
despatch, we remove the pre-authorisation from your payment method and reach
out to you via email or telephone to confirm this with you.
Some of our deliveries our
couriers require a contact number to ensure a smooth delivery of your order. We
won't give to anyone else, it’s kept private and confidential. Plus if there's
any issues with your order we can contact you quickly and easily.
This depends on the availability of the items you have ordered in our warehouse and at our suppliers. Often your products will be despatched within 48 hours of us receiving your order but sometimes it will be longer. We will notify you of exact despatch and delivery timescales shortly after you have placed your order.